Terms of Service

These terms govern use of BrightBook ("we", "us"), the scheduling, charting and billing service at thebrightbook.com, by clinics ("you") and their staff.

Your account

You're responsible for your staff accounts, keeping passwords secure, and the accuracy of the information you enter. Each staff member must use their own login.

Your data

You own your clinic's data, including patient records. We process it only to provide the service, on your instructions. You can export patient records at any time, and request deletion of your clinic's data when you close your account.

Payments

Patient payments and deposits are processed by Square under your own Square account and Square's terms. We never store card numbers.

Acceptable use

Don't use BrightBook to send spam, to store data you aren't permitted to hold, or to break the law, including Canada's Anti-Spam Legislation (CASL).

Availability and changes

We aim for high availability but can't guarantee uninterrupted service. During early access we may change features; we'll give notice before introducing paid plans.

Liability

BrightBook is a business tool. Clinical decisions and treatment remain your professional responsibility.

Privacy Policy

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

What we hold

Clinic accounts: staff names, emails and activity logs. Patient information (entered by clinics or by patients booking online): contact details, appointments, health questionnaire answers, clinical notes, invoices and message history.

Where it's stored

Our servers and backups are in Canada (Toronto). Emails and text messages are delivered through providers that may process message content outside Canada.

Who can see it

Only the clinic that collected the information, limited by each staff member's role. Every view and change of patient records is logged. We access clinic data only to provide support when asked, or when required by law.

Messages and consent

Appointment confirmations and reminders are sent for booked appointments. Promotional messages are sent only with express consent, and every message can be opted out of.

Your rights

Patients can ask their clinic for a copy of their information, or for corrections. Clinics can export a patient's full record from BrightBook. Contact privacy@thebrightbook.com for questions about this policy.